Your Satisfaction is our Priority
At Eat Local Food, we want you to be satisfied with your order. If you experience any shipment loss, damage or shortages we ask that you report them to us within 24 hours of receipt. Please e-mail us, using the contact page of our web site, with the following information: Your name, e-mail address, mailing address, phone number and a description of the product damage or shortage.
Any scratched, altered, blemished, or broken items are not eligible for a refund or exchange unless the damage occurred during the original shipment, or unless the items were flawed during production. Original shipping charges and fees (if any) are not refundable.
Stock orders with no custom design elements: Returns on stock orders with no custom design elements may be made within ten days from the date of receipt. When the item is returned to us without damage you will receive a prompt full refund less any shipping charges. We request that any item(s) be returned via insured mail through the United States Postal Service or the United Parcel Service (UPS).
Custom Designed Orders
Any custom design element added to a stock image is considered to be a custom design order. We do not offer returns on custom design orders. In order to avoid dissatisfaction with your custom designed order, we follow an extensive quote and proof sign-off prior to beginning production. We also require a 25% non-refundable deposit prior to beginning production.
Cancellation of Orders
We will keep your 25% non-refundable deposit upon cancellation of your order. If we have incurred costs exceeding your 25% deposit at the time your order is cancelled, we will bill you for any additional custom design time and product cost.